Contact Us
Customer Service Hours and Operation
Monday to Friday 8:00 am to 6:00 pm Eastern Standard Time
Saturday & Sunday Closed
Canadian & US Statutory Holidays – Reduced Staffing
Monday to Friday 8:00 am to 6:00 pm Eastern Standard Time
Saturday & Sunday Closed
Phone
Customer Service Toll Free: 1-800-806-0667
Customer Service Direct (GTA): 416-640-2155
Mailing Address
5140 Yonge Street
Suite 510
Toronto, Ontario,
Canada
M2N 6L7
Client Services: clientservices-trader@ott.ca
New Accounts: newaccounts-trader@ott.ca
All Client Complaints MUST be in writing. Please send an e-mail to:
Client Complaints: complaints-trader@ott.ca
Corporate issues or privacy concerns, please contact:
Corporate Compliance: compliance-trader@ott.ca
Privacy Issues: privacy-trader@ott.ca
Please allow 1 – 2 business days for a response to written submissions.
For immediate issues, please contact a Client Service Representative during normal business hours.
Please allow 1 – 2 business days for a response to written submissions.
For immediate issues, please contact a Client Service Representative during normal business hours.