Contact Us

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Customer Service Hours and Operation

Monday to Friday   8:00 am to 6:00 pm   Eastern Standard Time
Saturday & Sunday   Closed

Canadian & US Statutory Holidays – Reduced Staffing

Monday to Friday   8:00 am to 6:00 pm   Eastern Standard Time
Saturday & Sunday   Closed

Phone

Customer Service Toll Free: 1-800-806-0667

Customer Service Direct (GTA): 416-640-2155

Mailing Address

 5140 Yonge Street
 Suite 510
 Toronto, Ontario,
 Canada
 M2N 6L7

E-mail

All Client Complaints MUST be in writing. Please send an e-mail to:

Client Complaints: complaints-trader@ott.ca

Corporate issues or privacy concerns, please contact:

Corporate Compliance: compliance-trader@ott.ca
Privacy Issues: privacy-trader@ott.ca

 

Please allow 1 – 2 business days for a response to written submissions.
For immediate issues, please contact a Client Service Representative during normal business hours.

privacy-trader@ott.ca

 

Please allow 1 – 2 business days for a response to written submissions.
For immediate issues, please contact a Client Service Representative during normal business hours.